The Role of Electronic Service Quality in Establishing Customer Satisfaction and Trust in E-Commerce Platforms

WAHYU NURJAYA WK, Mike Nuralisa, Marini Ramadhona, Adam Firdaus, Neng Susi Susilawati Sugiana

5-12 |

The Role of Customer Service in Establishing Trust in Fintech through ShopeePay on the Shopee Platform

Hamidah Hamidah, Sagita Dela Oktaviani, Ezra Riyanti Sianturi, Billy Rifallo Adela Putra, Warouw Vallencio Abraham Jansen, Neng Susi Susilawati Sugiana

|

THE LEVEL OF CUSTOMER CONVENIENCE IN ACCESSING SERVICE FEATURES ON THE GOJEK APPLICATION

Tini Martini, Hifia Alya Azzahra, Aprilia Eka Nur Qolbi, Dongki Surahman, Neng Susi Susilawati Sugiana

|