Hendriana, T., U. Dwiyanti, L. Maharani, P. Maipalna, F. Faturrohman, dan N. Susilawati Sugiana. “An Analysis of the Impact of Customer Service Quality on Customer Satisfaction at Sephora, Summarecon Mall Bandung”. Jurnal Komputer Bisnis, Vol. 18, no. 1, Oct. 2025, hlm. 33-42, http://jurnal.lpkia.ac.id/index.php/jkb/article/view/599.