A. Tamzil, V. Lesmana, K. Azzahra, G. Az-zahra, dan N. Susilawati Sugiana, “The Role Of Empathy and Responsiveness of BPJS in Cibabat Hospital Services in Attaning to Increase Consumer Satisfaction”, Jurnal Komputer Bisnis, vol. 18, no. 1, hlm. 92-100, Okt 2025.