E. Aziz, R. Agustin, J. Hendro, R. Pratiwi, Z. Soegara, dan N. Susilawati Sugiana, “EVALUATING SERVICE QUALITY AND ENHANCING CUSTOMER SATISFACTION: A STUDY ON JNE COURIER SERVICE”, Jurnal Komputer Bisnis, vol. 18, no. 1, hlm. 75-83, Okt 2025.