T. Hendriana, U. Dwiyanti, L. Maharani, P. Maipalna, F. Faturrohman, dan N. Susilawati Sugiana, “An Analysis of the Impact of Customer Service Quality on Customer Satisfaction at Sephora, Summarecon Mall Bandung”, Jurnal Komputer Bisnis, vol. 18, no. 1, hlm. 33-42, Okt 2025.