Aziz, E., Agustin, R., Hendro, J., Pratiwi, R., Soegara, Z. dan Susilawati Sugiana, N. (2025) “EVALUATING SERVICE QUALITY AND ENHANCING CUSTOMER SATISFACTION: A STUDY ON JNE COURIER SERVICE”, Jurnal Komputer Bisnis, 18(1), hlm. 75-83. Tersedia pada: http://jurnal.lpkia.ac.id/index.php/jkb/article/view/604 (Diakses: 29Oktober2025).