TAMZIL, A.; LESMANA, V.; AZZAHRA, K.; AZ-ZAHRA, G.; SUSILAWATI SUGIANA, N. The Role Of Empathy and Responsiveness of BPJS in Cibabat Hospital Services in Attaning to Increase Consumer Satisfaction. Jurnal Komputer Bisnis, v. 18, n. 1, p. 92-100, 28 out. 2025.